Are you in the mood to play T-WOW, but still have a burning question?

The 'How to Get Started' page tells you what is important to get started easily.

The answers to other frequently asked questions can be found below.

Look for a question...

Currently, you can experience T-WOW in the city centres of Lier, Mechelen, Bruges, Kortrijk and Antwerp. We are working on rolling out T-WOW to even more cities. 

Would you like to be notified as soon as a new edition is available? Subscribe to our newsletter and be the first to know. Also, keep an eye on our social media channels to stay informed.

You play and start T-WOW in the city centre. At the end of the game, you all gather again at this same point. The exact starting point is indicated in the game instructions you will receive by mail

WHERE CAN I PLAY?

You can play whenever you want. Whether this is right away, tomorrow, next week or a month from now... the choice is yours! Your game code is valid for 1 year.

We strongly recommend playing in daylight. Augmented Reality simply works better when there is sufficient light. So, keep in mind the maximum game time we specify for each edition. It is best to start between 9am and 5pm.

Also, try to avoid large-scale events for an optimal experience. Our routes lead you away from overly busy areas, but the starting point is often in a central location. The mobile network can become saturated at extremely busy times and make it difficult to play T-WOW smoothly.

T-WOW is played outside. So keep an eye on the weather forecast, and adjust your clothing accordingly.

(Between 11pm and 7am T-WOW can't be played. We reserve this time for system updates)

WHEN CAN I PLAY?

This can vary by city, but T-WOW offers around 2-3 hours of gameplay. We specify the maximum game duration for each city or edition. 

You will have to make every effort to conquer the city within that time. When the time ends, only the greatest conqueror will triumph. The game duration is very manageable so you can perfectly combine T-WOW with other fun activities during your city visit.

HOW LONG DOES THE GAME LAST?

In T-WOW, 2 to 4 players form a team together, while 2 to 3 teams can compete against each other. Do the maths ... So if you choose the 2 teams version, you can play with up to 8 players. If you choose the 3 teams version, you can play with up to 12 players.

When you choose the Family version, you play with 2 teams (with up to 4 players), but the teams stay together and walk the same course.

We also added the Friends version, were you also play in 2 teams (with up to 6 players), and like the Family version, the teams stay together and walk the same course.

The different team versions are available in most cities. For the very best playing experience, we recommend gathering as many teams and participants as possible. The more people, the greater the fun! Do you prefer to play with fewer participants or in smaller teams?  No problem! It's up to you to choose which game format best suits your party.

When you purchase, you only set the maximum number of teams. You do not need to know the exact number of players at the time of purchase. As long as you stay within the maximum we specify for each edition.

You need at least one smartphone per team. The great thing about T-WOW, however, is that each player can actively play along with their own device. If a smartphone does break down for any reason, your team still has a device to fall back on.

Still, is there someone in your party who would rather not play along? T-WOW is formatted so that even those who are just 'walking along' still enjoy a stroll past the city's most beautiful sites.

Want to play with more than 12 people? Then you can purchase multiple game codes and play them simultaneously. Want to participate with an even larger group? Then contact us for our advice on how to choose the most optimale combination of game codes.

HOW MANY PARTICIPANTS CAN I PLAY WITH?

Currently, T-WOW is only available in Dutch and English. A French version is in the works.

WHAT LANGUAGES CAN I PLAY IN?

No, T-WOW is aimed at a broad target audience. The game will easily guide you through the most beautiful places in the city, the mini-games are easily manageable for almost everyone, and all the info you need to play and win the game you collect along the way in an inventory that you can consult at any time.

Still looking for a little more challenge? Then you're in the right place! Because we are currently working on a separate version of T-WOW for the die-hard quizzer with more difficult questions and assignments.

IS T-WOW DIFFICULT?

Definitely! We are busy rolling out T-WOW to even more cities.

We are also working out more 'seasonal themes'. A Halloween edition, a Christmas edition, ... they are all coming. So plenty of options to play T-WOW multiple times.

WILL THERE BE OTHER THEMES AND GAMES?

If you are looking for a customised version for your company, team building event, organisation, city, family, ... please contact us for a Customised Version. We would be happy to discuss how we can create a unique version of T-WOW for your target audience.

CAN I MAKE MY OWN GAME?

Once all participants of company are logged in and T-WOW starts, the game time starts to run down and you cannot stop. There is no option to pause the game halfway through. But rest assured, you won't have to rush, 2h is more than enough to conquer the city.

CAN I PAUSE THE GAME?

You buy a game code for a specific city, so it makes sense that you go to that city to play it.

You can already open the app once you have downloaded it, but do not log in until everyone is present at the starting point we indicate in the game instructions. Enter your one-time game code only when you plan to actually play!

CAN I OPEN T-WOW IN ANOTHER LOCATION?

T-WOW always starts at a central location in the city. This exact starting point will be included in the email with the game instructions. From this point, use your smartphone to follow a GPS walking tour of all the city districts. So gather there with your other fellow players before you start playing.

If you start at a different location, you will still be guided to the starting point of the route each time and, of course, you will lose valuable game time. Gather back here after the game as well.

DO I HAVE TO START AT THE INDICATED START LOCATION?

Upon purchase, you will immediately receive the game instructions and a one-time game code in your mailbox for you and your party. Everyone must open the app and log in with the same code. From the app, scan the QR code you received or enter the game code manually.

Log in only when everyone is present at the designated starting point.

To play T-WOW, you won't need any special skills to understand the game instructions. We explain everything to you within the app. We provide you with simple game instructions that you may share with the other players. Keep this email safe!

T-WOW is a do-it-yourself urban game so be aware that there will not be a T-WOW facilitator present for you to ask questions on the spot.

SHOULD I BRING THE GAME INSTRUCTIONS WHEN I PLAY?

'Augmented reality' is a live image of reality to which elements are added by a computer. T-WOW lets you use your smartphone to search for different surprises in AR.

THERE IS A LOT OF TALK HERE ABOUT AUGMENTED REALITY. WHAT IS AR?

The team that has conquered the most city districts after the game time may declare itself the ultimate conqueror for one day.

You will also find out at the end who displayed the most knowledge during the exciting quiz duels, and who completed the unique challenges in each city district most efficiently.

WHAT HAPPENS WHEN THE GAME IS OVER?

WHAT, WHERE, WHEN, HOW LONG AND HOW MANY CAN I PLAY WITH?

You need at least two smartphones per team. The great thing about T-WOW, however, is that each player can actively play along with their own device. If a smartphone does break down for any reason, your team still has a device to fall back on.

In T-WOW, 2 to 4 players form a team together, while 2 to 3 teams can compete against each other. So if you choose the 2 teams version, you can play with up to 8 players. If you choose the 3 teams version, you can play with up to 12 players.

When you choose the Family version, you play with 2 teams (with up to 6 players), but the teams stay together and walk the same course.

HOW MANY DEVICES DO I NEED?

You need at least two smartphones per team. The great thing about T-WOW, however, is that each player can actively play along with their own device. Teamwork is key during the game.

Still, is there someone in your party who would rather not play along with their own device? T-WOW is formatted so that even those who are just 'walking along' still enjoy a stroll past the city's most beautiful sites.

When you purchase, you only set the maximum number of teams. You do not need to know the exact number of players who want to actively participate in the game. As long as you stay within the maximum we specify for each edition.

MUST EACH PLAYER HAVE THEIR OWN SMARTPHONE TO PARTICIPATE?

T-WOW works on most Android and iOS smartphones and is cross-compatible. You might play on your own iPhone, while the other players whip out an Android device. No problem!

CAN WE PLAY THE SAME GAME WITH IPHONE AND ANDROID?

As a rule of thumb, smartphones that are less than 3 years old, equipped with GPS and a camera are suitable for playing the game and showing 'augmented reality'. 

T-WOW app needs access to GPS location and Camera.

Resolution of 720 x 1280 pixels preferred (not optimised for tablets)

 For an optimal T-WOW experience, we recommend phones with 2GB of RAM or more. If your device is experiencing problems such as frequent crashes or lagging while playing T-WOW, we recommend trying the following steps:

Close all other applications while playing T-WOW

 Check that you have the latest version of your device's operating system (Android, iOS)

Before you order, be sure to check that your participating company's devices meet these minimum requirements!

WHICH DEVICES ARE SUITABLE FOR PLAYING T-WOW?

You can. Test the app on your smartphone using the 'system check'. If you get light to green on all areas during this test, then it will definitely work during the game. After the 'system check' is complete, just close the app again. Enter your one-time game code only when you plan to actually play!

CAN I TEST THE APP BEFORE I PURCHASE A GAME CODE?

Download the free game app from the app store  (Google Play Store or Apple App Store). It is best to do this in advance before you get started.

Turn on the mobile data connection (3G or 4G) and GPS of your smartphone before you get started. These must remain active throughout the game. It is best turn off your Wi-Fi connection during the game. Otherwise, your device may constantly try to connect to all kinds of Wi-Fi hotspots in the neighbourhood, causing network problems.

Before the game starts, we automatically test your smartphone within the app using the 'system check'. What will we test?

Is your mobile data connection (3G or 4G) on?

Is your battery sufficiently charged? (at least 60%)

Want to be 100% sure of your device before buying a game code? Test the app on your smartphone using the 'system check'.

HOW DO I SET UP MY SMARTPHONE?

During T-WOW, you will consume around 60Mb of data per device. To download the app from the Apple App Store or Google Play Store, you consume about 100Mb. If you want to save on your mobile data usage, it's best to download the app in advance over a Wi-Fi network.

HOW MUCH DATA WILL I CONSUME WHILE PLAYING?

It's best to go into battle with a full battery! You need at least 60% battery to start the game. With recent phones, your battery will definitely last for the duration of the game. One power bank per team can be useful to avoid unexpected device failure. We wouldn't want you to get lost!

You need at least two smartphones per team. If a smartphone does break down for any reason, your team still has a device to fall back on.

Did your smartphone drop out, but now you have been able to get back on? Then you can open the app, and take your spot on the team again.

WHAT IF MY SMARTPHONE BREAKS DOWN?

DEVICES

No, you can download the app for free from the Apple App Store or Google Play Store. However, to play the game, you will need to purchase a game code to log in and start a game.

IS THERE A FEE FOR THIS APP?

If you cannot find T-WOW in the Apple App or Google Play store, then your device probably does not meet the minimum requirements to play the game and thus you cannot download it. Use these links to download T-WOW: Apple App Store or Google Play Store. If your device is not compatible, you will often see this via the notification below:

WHY CAN'T I FIND THE APP IN THE PLAY OR APP STORE?

You can play T-WOW only with a valid game code. Choose a game, order and pay for a one-time game code for you and your party through this website. Receive the game instructions in your mailbox immediately.

WHY CAN'T I PLAY AFTER DOWNLOADING AND STARTING THE APP?

You may not have enough free space on your SD or the internal memory of your device. Free up enough space to install T-WOW. For example, delete old, unused apps or files. To download and play T-WOW, you need an average of 160Mb of free space.

WHAT SHOULD I DO IF I GET AN ERROR MESSAGE ABOUT MY SD CARD?

DOWNLOAD AND INSTALL T-WOW

Upon purchase, you will immediately receive a one-time game code in your mailbox for you and your party. Everyone must open the app and log in with the same code. From the app, scan the QR code you received or enter the game code manually.

Depending on the team version purchased (2 to 3 teams), a T-WOW game will then be prepared for you. Once the teams are formed and everyone is ready, there is no turning back. T-WOW starts up, and your adventure begins!

HOW CAN WE LOG IN?

No, both are for logging into the T-WOW app and starting the game. You should use only one of each. When you scan the QR code, the game code will be filled in automatically.

IS THERE A DIFFERENCE BETWEEN THE QR CODE I RECEIVED AND THE MANUAL GAME CODE?

If you haven't used the one-time game code before, you should normally be able to log in. If scanning the QR code does not work, enter the game code manually, or vice versa.

If it still doesn't work, contact the help desk and we'll help you quickly.

Once all teams have been marked as complete by your fellow players (before you logged in), there is no turning back either. T-WOW then starts up without you.

So, only log in when everyone is present at the designated starting point.

I PURCHASED A GAME CODE, BUT IT DOESN'T WORK!

We are always available through the help desk should you encounter technical problems.

WILL A T-WOW INSTRUCTOR BE PRESENT AT OUR LOCATION?

When you purchase, you set the maximum number of teams. A T-WOW game will then be prepared for you, depending on the team version purchased (2 to 3 teams). The game will only be able to start up, when all teams are actually used.

Do you want to add a new team or drop a team that you had planned at the time of purchase? Unfortunately, that is not possible! 

CAN I CHANGE THE NUMBER OF TEAMS AFTER PURCHASE?

LOG IN & START THE GAME

T-WOW is a city game that you play on your own smartphone without external guidance. T-WOW's do-it-yourself formula allows you to decide entirely what day and time to play.

Start T-WOW whenever you want. Whether this is right away, tomorrow, next week or a month from now... the choice is yours! Your game code is valid for 1 year.

We recommend purchasing a game code in advance. It remains valid all year! Would you rather wait and see how your city tour goes? No problem. You can also choose to order a code right before you want to start the game.

HOW FAR IN ADVANCE SHOULD I PURCHASE A T-WOW GAME CODE?

Yes. When you purchase, you set the maximum number of teams and this determines the price. You do not need to know the exact number of players at the time of purchase and this has no further bearing on your payment.

The different team versions are available in most cities. For the very best playing experience, we recommend gathering as many teams and participants as possible. The more people, the greater the fun! That way you also share the cost with several people immediately.

DO I HAVE TO PAY PER TEAM PARTICIPATING IN THE GAME?

No, you can't. You must purchase a game code from the website in advance to get started.

CAN I PAY THE GAME CODE FOR T-WOW AFTER THE GAME?

No, you can't. We accept most common debit and credit cards.

CAN I PAY FOR A T-WOW GAME VIA WIRE TRANSFER?

No, within the purchase terms of T-WOW, we do not provide refunds.

You always have the option to play at a later time. Your game code is valid for 1 year.

You can also choose to order a code right before you want to start the game.

CAN I GET A REFUND IF I CHANGE MY MIND AND DON'T WANT TO PLAY?

Upon purchase, you will immediately receive the game instructions and a one-time game code in your mailbox for you and your party.

Not received the confirmation email? This could be down to the following:

There may have been some delay in sending the confirmation email. Still haven't received anything after a long wait? Contact our help desk.

You have an invalid email address or typed a mistake in your email address. If it still doesn't work, contact the help desk and we'll help you quickly.

HOW DO I KNOW IF A GAME CODE PURCHASE WAS SUCCESSFUL?

Yes. Upon purchase, you will automatically receive an invoice for your purchase. While ordering, be sure to note the correct company information, if applicable.

CAN I RECEIVE AN INVOICE AFTER THE GAME?

Yes, when you have a larger group playing we understand that it would be interesting to get a quote before buying. If this is the case, you can contact us. 

IS IT POSSIBLE TO GET A QUOTE FOR A T-WOW GAME?

PAYMENT AND BILLING

Younger players usually find T-WOW very exciting and fun. If you can use a smartphone, you can play the game.

The minimum age to play T-WOW independently is 16 years old.

Do you have younger children in your party who want to play along? To ensure the safety of all players during the game, we strongly recommend including at least one accompanying adult on each team. T-WOW's play area is largely located in car-limited or car-free parts of the city, but you are always responsible for your own safety. You will also actively hike for at least 2 hours. For very young children (under 10 years old), this could potentially be a bit long.

CAN I PLAY T-WOW WITH CHILDREN TOO

Typically, T-WOW offers 2 hours of gameplay, and you complete a walking route of about 5 km.

The maximum game duration, average walking distance and other details about accessibility are provided for each city or edition.

The game will lead you past the most beautiful places in the city, and in doing so, we have taken people with more limited mobility into account. Nevertheless, an urban environment sometimes presents challenges (unforeseen obstacles, cobblestone roads), and we cannot guarantee the condition of the roads 100%.

If you regularly go for recreational hiking, then T-WOW is sure to suit you. It is by no means a question of running around town to win the game

CAN I PLAY T-WOW WITH LESS MOBILE PLAYERS?

Of course! With T-WOW, we hope to let you discover unknown places and find out fun facts about the city that you may not already know. You may well have an advantage over the other players, but T-WOW contains strategic elements that will provide plenty of challenges.

CAN I PLAY T-WOW EVEN IF I ALREADY KNOW THE CITY VERY WELL?

No, when you purchase game code you must always select the city where you want to play. So a T-WOW game code is always linked to a specific city. If you still want to play in a different city then you will need a new game code.

CAN I PLAY T-WOW IN ANOTHER CITY WITH A GAME CODE?

If necessary, also watch the login and gameplay instruction video from T-WOW.

IS THERE A MANUAL AVAILABLE FOR T-WOW?

You play and start T-WOW in the city centre. At the end of the game, you all gather again at this same point. The exact starting point is indicated in the game instructions you will receive by mail 

Parking is always available near the start location. We cannot, of course, guarantee there will be room there, at that time. We strongly encourage coming by public transport, bicycle or on foot.

IS THERE PARKING NEAR THE STARTING POINT OF THE GAME?

Due to reduced coverage in the city, sometimes your device may briefly lose connection with the T-WOW server. But don't worry and just continue your trek along the designated route. After walking a few meters, you normally have a good connection again.

Does the problem still persist? Then close the app and restart it. Still unresolved? Then contact the help desk using the contact form on the website.

WHAT SHOULD I DO IN THE EVENT OF A DISCONNECTION?

It's best to go into battle with a full battery! To be on the safe side, bring a power bank per team.

Wear comfortable clothing and footwear (not that you'll be climbing Mount Everest, but it'll make the walk a bit more pleasant).

It is best to bring something to drink or eat (once the game starts it cannot be paused).

 A raincoat/umbrella is recommended in bad weather. Do you wear reading glasses? Then it's best to bring those as well.

WHAT SHOULD I TAKE WITH ME WHEN I PLAY?

For technical problems or urgent questions, contact the help desk using the contact form on the website and we will help you quickly.

WHO CAN I CONTACT IF SOMETHING GOES WRONG?

PRACTICAL INFORMATION

(Between 11pm and 7am it isn't possible to play T-WOW. We retain this period to perform system updates.)